April 30, 2026
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Dr. Grace Kafulatira, a retired civil servant who previously served as a head teacher at Lilongwe Girls Secondary School before assuming incumbency at the ministry of education where she served as the Director of Education and Sports in Lilongwe urban, is a member of United Civil Servants SACCO (UCS SACCO) since 2023. When UCS SACCO introduced the SACCO concept to her, she was amazed by UCS SACCOβs exercise of corporate social responsibility, UCS Mobile, as well as the SACCOβs propensity to accommodate retired civil servants.βI joined UCS SACCO because it is the only SACCO in Malawi that welcomes retirees through its retireeβs portfolio and it allows you to access loans to establish small scale businesses. I for one is of the impression that a retired civil servant cannot be a bad debtor. Of note, USC Mobile is a good digital innovation for retirees.β Said Dr Kafulatira.βGood customer management is a great marketing tool provided you couple it with uniqueness in service delivery and this is where UCS SACCO excels as its services are unique and tailored to satisfy customer needs. For instance, I was able to easily access a loan of millions when I was buying paint during the construction of my B&B. More pleasing was the swift pace with which my loan was processed,β added Dr. Kafulatira. Dr. Kafulatira said her soon to be launched B&B is a source of employment thereby contributing to the realization of the countryβs blue print, Malawi 2063.